Mail-In Repair Process

If your Commodore equipment needs repair and you cannot visit an authorized service center, you can mail it to us.

Step 1: Get an RMA Number

Before shipping anything, call 1-800-448-9987 to obtain a Return Merchandise Authorization (RMA) number. Packages without RMA numbers may be refused or delayed.

Step 2: Prepare Your Equipment

• Use original packaging if available, or a sturdy box with foam padding
• Include ONLY the defective unit - do not send power supplies, cables, or disks unless specifically instructed
• Remove any cartridges from the expansion port
• If sending a disk drive, do NOT include any floppy disks

Step 3: Include Documentation

In the box, include a letter with:

• Your RMA number (write it on the outside of the box too)
• Your name, address, and daytime phone number
• Model and serial number of the equipment
• Detailed description of the problem
• Copy of your original receipt (for warranty repairs)

Step 4: Ship to the Service Center

Shipping recommendations:

• Use UPS or insured parcel post
• Insure for replacement value
• Keep your tracking number

Repair Timeline

Repair Costs

• Under Warranty: Free (proof of purchase required)
• Out of Warranty: $45-$95 flat rate depending on model, plus return shipping
• You will be contacted if repair cost exceeds estimate

Important: Commodore is not responsible for items lost in shipping. Always use a trackable, insured shipping method!